2024 is almost over – and what a year it’s been!
Over the past 12 months, we’ve rolled out dozens of new features and enhancements to help veterinary practices thrive.
Here’s a quick round up of some of our favorites.
1. We said hello to Vello
2024 marked the arrival of Vello, the first pet owner engagement platform built specifically for IDEXX practice management software. Vello enables veterinary practices to connect directly with clients pre- and post-visit, and features a range of communication tools centered around improving pet owner compliance, reducing no-shows, and reducing time spent on the phone.
“Practice productivity continues to be a top priority for veterinary clinics, and we are dedicated to delivering cloud-based software that creates efficiencies,” said Jay Mazelsky, President and Chief Executive Officer of IDEXX. “With the Vello solution, practices can streamline workflows by managing pet owner communications within their existing practice management software, fostering stronger client relationships and improving care for pets.”
Initial Vello users experienced, on average, a 19% reduction in no-shows. That means more clinical visits, more revenue, and better health outcomes for patients.
2. We launched the CareCredit integration
We launched our new integration with CareCredit, a healthcare credit card that pet owners can use at locations in the CareCredit network to pay for a range of veterinary services, including routine appointments, grooming services, emergency care, surgeries, treatments, and more. The integration allows CareCredit transactions to be processed directly within ezyVet, helping busy veterinary practices save time and minimize the risk of data entry errors.
Nearly 2,000 ezyVet practices have enabled the integration, with over 450,000 integrated CareCredit transactions processed this year!
Learn more about the CareCredit integration.
3. We unveiled the ezyVet Knowledge Center
In 2024, we took the wraps off the ezyVet Knowledge Center, a world-class self-help experience that makes it easier than ever to learn the ins and outs of ezyVet. It’s fast, functional, sports a gorgeous UI, and resolves the pain points associated with navigating documentation in the ezyVet Help tab.
Benefits include:
Public access: You don’t need to sign in to ezyVet to access documentation.
Search filters: Quickly find documentation for a specific product, audience, content type, and more.
Easy sharing: Use the quick share button to get a page link, or to easily send a documentation page to colleagues or clients.
Featured content: Use the new Featured content sections to stay in the loop about product changes, IDEXX events, pilot programs, and more.
Check out the ezyVet Knowledge center at docs.ezyvet.com.
4. We released ezyVet Scan
Staying on top of inventory is a constant battle. To help sway the battle in your favor, we released ezyVet Scan, an app that natively integrates with ezyVet and uses your device’s camera to scan product barcodes.
It’s a massive time saver. All inventory changes submitted in the app are instantly updated in ezyVet across all users and devices, eliminating the manual processes associated with third-party apps and barcode scanners.
Use ezyVet scan to:
Easily conduct inventory counts.
Transfer inventory between locations.
Manage your barcodes.
Over 50,000 inventory counts have already been recorded, with early adopters saving an average of 83 minutes per count!
ezyVet Scan is free for all ezyVet users and is compatible with Android and iOS devices.
5. We piloted AI Assisted Notes
Technology is changing the way we work. In 2024, we launched the pilot of AI Assisted Notes, a new, fully embedded AI experience for capturing patient histories.
AI Assisted Notes automatically documents patient histories based on the natural flow of conversation during exams. It eliminates the need for manual typing, so you can spend more time with your patients, and less time with your keyboard.
With AI Assisted notes you can:
Record your consult and seamlessly create your notes via AI.
Review and approve AI-assisted notes.
Finish your patient histories during the consult.
The days of manually capturing patient histories are over. We can’t wait to see how AI Assisted Notes transform your workflow. Stay tuned for your chance to use AI Assisted notes in 2025!
Want to become an early adopter of the latest ezyVet features and integrations? Sign up to our pilot program!
Conclusion
To sum it all up, it was a remarkable year. Thanks to our customers, partners, and anyone else we crossed paths with in 2024 - we couldn’t have done it without you. Here’s to an even bigger and better 2025!
Curious about how these features could benefit your business? Book a demo today and discover how ezyVet can help you work more efficiently, drive revenue, and provide even greater care.