Automated reminders
Automated email and SMS reminders direct clients to a link to confirm their visit, preview pre-appointment instructions, and review a fecal sample collection checklist to help set your clients up for success while driving compliance.
Medical service reminders
Reminders send by SMS and email based on your ezyVet standard of care, each reminder includes a convenient link to request an appointment and access customized education to reinforce all recommended care.
2-way SMS
Enjoy the ease of two-way texting with quick-reply templates, ability to send and receive photos, and out of office replies – all automatically syncing to the communications tab in the patient record.
Online scheduling
Drive appointment requests on your terms with seamless online scheduling, pulling from your practice preferences and live ezyVet calendar availability.
Pet owner app & portal
Vello allows your clients to self-serve to access appointment instructions, review recommended care, download vaccination history, request appointments and more – and since Vello is available via mobile app and a password-free web portal, you can reach more clients.
Diagnostic screening recommendation
Start the care conversation before your clients even enter the door with Vello’s diagnostic screening recommendation and automatic interest writeback to ezyVet appointment notes.
About Vello
Vello streamlines how you engage with pet owners, pulling everything your practice needs to connect with clients into one, easy-to-use system built for IDEXX practice management platforms. With seamless communication tools synched to your PIMS, you can foster stronger client relationships, save time and create better outcomes for pets.
As the only pet owner engagement solution built into IDEXX practice management software, Vello unlocks more efficient ways to connect. Your practice can leverage a singular, modern experience to communicate with pet owners, not just as clients, but as informed partners in care—supporting better health outcomes at every stage.
Get in touch with Vello and ezyVet
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